Operations Director - Wells & Co - Bedford At Wells & Co, our priority is to ensure that our pubs consistently deliver exceptional customer experiences, exceeding guest expectations and building long-lasting relationships with our patrons by putting them at the heart of every decision we make. We have a fantastic new opportunity for a dynamic and experienced hands-on leader to take our portfolio of UK managed pubs to new heights. As Operations Director, you will play a pivotal role in overseeing the day-to-day operations of our pubs, ensuring exceptional customer experiences, driving profitability, and fostering a culture of excellence among our teams. Reporting to the COO, you will identify opportunities for growth and expansion, and develop and implement strategies to optimize revenue, control costs, and maximize profitability across all our pubs. We are looking for a natural leader who thrives in a fast-paced multi-site environment where every day brings new challenges and opportunities to enhance our competitive position in the market. The successful candidate will: Have proven experience in a senior management role within the hospitality industry, with a strong track record of success in operations management Be strategic, commercial, and highly driven to achieve and exceed goals, a passionate and authentic leader who will align their team to achieve success Have a solid understanding of financial management, with the ability to analyse financial data and make data-driven commercial decisions Be commercial astute, differentiating our pubs in the market by developing distinct brands for all pubs, each with its own unique identity, ambiance, and offerings Be able to flex comfortably between tactical/ operational detail and long-term strategic planning Be comfortable with leading through change, whilst managing, improving, and optimising operational values across the existing estate Demonstrate previous success in enhancing and driving guest satisfaction through service standards strategy & delivery Be obsessed with financial performance and implement/enforce cost control measures to maximise profitability Ensure compliance with relevant laws and licensing requirements by staying up to date with industry regulations and implement policies and procedures to ensure legal compliance at all times So, if you are a driven and results-oriented leader with a passion for hospitality, we want to hear from you Join us in shaping the future of our pubs and making a positive impact on the communities we serve. Apply now to take the next step in your career as our UK Operations Director. In return you will receive: Competitive salary bonus Company car allowance 25 days holiday bank hols Pension & private healthcare Dining and drinking discounts Excellent development opportunities