Job Description
Service Management Consultant (SC)
We are seeking an experienced IT Service Management Consultant to lead the design and implementation of service operating models that support a modern, product - centric organisation. This role would require a strategic thinker with strong ITIL expertise and a passion for driving service excellence across IT Teams
Rate - £500.00 per day outside ir35
Location - London - once a week onsite
Duration - 6 Months
Key Responsibilities
* Design and architect end-to-end IT service operating models aligned with a product-centric approach.
* Consult with business and IT stakeholders to assess, improve, and implement ITIL-aligned practices.
* Conduct maturity assessments and gap analyses against current ITIL practices and develop actionable roadmaps.
* Advise on metrics, KPIs, and reporting frameworks to measure service performance, customer satisfaction, and regulatory compliance.
* Support the enhancement of ITSM tooling (e.g., ServiceNow) to align with ITIL best practices and evolving business needs.
* Drive organisational change and user adoption through effective stakeholder engagement and communication strategies.
* Collaborate cross-functionally with product teams, change managers, and service owners to ensure alignment and continuous improvement.
Required Skills and Experience
* In depth knowledge of ITIL v4 with relevant certification
* Proven experience in designing or improving service management capabilities across Enterprise environments
* Hands on experience with ITSM tools which include ServiceNow, BMC Remedy or Jira Service Management
* Familiarity with product team operating models and agile devops environments
* Excellent skills in documentation, process design, stakeholder communication and governance development
* Ability to develop and present detailed operating models, process flows and service design documentation
Please note that due to the current timeframes, you must hold an active SC Clearance or you will not be eligible for this position
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.