Job Description
Customer Service Development Manager
Your new company A leading Insurance organisation based in Bradley Stoke, Bristol
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Working Pattern35hrs a weekMonday to Friday, every 6 weeks a Saturday shift (day to take in lieu)
Your new role
* Use KPIs and targets to track progress across the team of 100+ agents.
* Implement 1-to-1 training plans to develop customer service skills of individual team members.
* Provide advice and insights into methods which are leading to overall performance success.
* Host huddles and team discussions to analyse team understanding of their role.
* Implement changes based on customer feedback and call insights.
What you'll need to succeed
* Experience within a coaching capacity, this doesn't have to be sales or customer service focused.
* Ability to lead on a 1-to-1 and larger scale basis.
* Able to support new starters through beginners training.
* Confident in managing senior members on how to improve further or implement changes to their routine.
* Sales, Contact centre, or helpdesk experience is a bonus. xsngvjr
What you'll get in return
* Bonus scheme with potential to earn up to 30% monthly
* Free shares awarded to all employees
* Free onsite parking and electric vehicle charging points
* Car salary sacrifice scheme
* Generous holiday allowance of 23 days plus bank holidays, rising to 25 with service
* Pension contributions matched up to 6.5% and life cover up to four times your salary
* 24/7 confidential wellbeing support for you and your family
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4750180