This range is provided by In Technology Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from In Technology Group
* Are you a tech-savvy problem solver ready to take your skills to the next level? A fast-growing, award-winning Managed Service Provider (MSP) is seeking a Level 2/3 IT Engineer to join a dynamic, collaborative team delivering cutting-edge IT solutions across cloud, cybersecurity, VoIP, and more.
What You’ll Be Doing:
* Provide expert support for complex technical issues across networks, firewalls, and virtual environments.
* Lead escalated tickets, ensuring fast and effective resolutions.
* Manage and implement IT projects—cloud migrations, infrastructure upgrades, and security improvements.
* Use tools like Autotask, Salesforce, 3CX, and PowerShell to streamline support and automate workflows.
* Support and mentor junior engineers, sharing knowledge and best practices.
* Maintain strong client relationships and exceed service expectations using ITIL principles.
* 5+ years in an MSP environment, handling advanced technical support and project delivery.
* Strong experience with Windows Server, Office 365, Azure, Hyper-V/VMware, and SonicWall/firewalls.
* Proficiency in automation tools like Power Automate and scripting with PowerShell.
* Familiarity with billing and workflow setups in Autotask and Salesforce is a big plus.
* Relevant certifications: ITIL, Microsoft (Azure/O365), CompTIA, Cisco (CCNA) preferred.
* Work on impactful, diverse projects across industries.
* Continuous training and certification support.
* Clear career progression in a supportive, innovative MSP environment.
* Help shape processes and drive service excellence with automation and smart tech.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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