Join our team as a Parts Advisor at Charles Hurst Group Ltd. This is a permanent, full-time role offering a competitive salary and bonus potential, with OTE up to £30,300 DOE.
Working hours are 44 hours per week, from 08:00 to 17:30 Monday to Friday, plus Saturday mornings on a rota basis. Located at Kia Newtownabbey, this position is ideal for individuals eager to start or advance their automotive career in a vibrant and successful company.
Our Parts Advisors are crucial to the dealership's operations, serving as the first point of contact for customers via phone, handling high call volumes, and upselling parts and accessories. The role involves liaising with various departments, including technicians and service teams.
Responsibilities
* Receiving and interpreting parts orders, advising on additional requirements, and managing stock and ordering processes.
* Creating and dispatching customer orders, ensuring accuracy and timely delivery.
* Keeping customers informed of order progress and resolving any issues promptly.
* Maintaining high standards of customer service and representing the brand positively.
* Handling customer complaints effectively and courteously.
Skills and Experience
Ideal candidates will have industry knowledge, sales or telesales experience, and preferably automotive product expertise. Strong communication skills, negotiation ability, and a results-driven mindset are essential. Experience as a Parts Telesales Representative is advantageous but not mandatory.
If you meet these requirements, apply today to join our team. A member of our Talent Acquisition Team will contact you.
About Us
We are one of the UK's top automotive retailers, representing 32 manufacturer brands across over 150 dealerships. We value our people and invest in comprehensive rewards and benefits to support your career and wellbeing.
Core Benefits
* Competitive salary with progression opportunities
* Generous annual leave, increasing with service
* Enhanced family leave policies
* Discounted technology purchases through Techscheme
Health & Wellbeing
* Eyecare vouchers
* Smart Health 24/7 GP access
* Dental insurance
* Critical illness cover
Financial Wellbeing
* MyView PayNow
* Free Will writing services
* Flexible life assurance options
Leisure & Lifestyle
* Discounted gym memberships
* Travel insurance
* Home and tech vouchers
* Exclusive retail discounts
We are committed to diversity and inclusion, providing equal opportunities and a supportive work environment. Employment checks, including criminal record and driving license verification, will be conducted for successful applicants. All roles are subject to a 6-month probation period.
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