Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
Responsibilities:
1. Provide support that consistently meets or exceeds Customer expectations;
2. Determine and recommend which products or services best fit the customers' needs;
3. Identify, analyze, and repair product failures. Order and replace parts as needed;
4. Support and maintain user account information including rights, security and systems groups;
5. Receive and resolve issues from Tiers 1,2 and 3 if eyes & hand...