Job Description Post Title: Customer Services Advisor Location: Headquarters, Inverness Hours: 35 hours per week Duration: Permanent Salary: £24,806 - £27,172 p.a. Salary placing will normally be at the first point of the scale. Contact Person: Emma Tattersall Tel: 01463 702765 Job Purpose: This is an exciting opportunity to become part of a new ICT team that is committed to delivering quality ICT services to The Highland Council. Delivering support as part of the service desk within the Council’s ICT Services team to provide a high quality, efficient and effective service to end users that delivers the desired customer service experience and improves customer satisfaction. Please APPLY ONLINE. If you are unable to apply online and you wish to request an offline application pack, please contact HR Transactions Tel: 01955 608279 (24 hour voicemail) quoting the post reference number above. The Highland Council understands that diversity fosters creativity and innovation. We are committed to equality of opportunity and being fair and inclusive. We welcome applications from people from all backgrounds, representative of the communities we serve and particularly encourage applications from candidates who are likely to be under-represented in our workforce. As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post. Shortlisted applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder. Requirements Relevant industry specific qualification(s); or Relevant proven experience that demonstrates a similar level of knowledge and understanding.