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Client:
Proclinical Staffing
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Job Category:
Other
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Yes
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Job Views:
4
Posted:
12.05.2025
Expiry Date:
26.06.2025
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Job Description:
Proclinical is seeking a Junior Customer Service Analyst to join a dedicated team. This role focuses on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in imaging and configuring a large number of computers. This is an excellent opportunity for someone looking to develop IT problem-solving and people skills in a supportive and dynamic environment.
Responsibilities:
* Provide proactive, customer-focused support to over 2,000 end users.
* Support imaging and configuration of computers.
* Use ITSM systems to log and track incidents, working within SLAs.
* Build strong relationships within the team and with end users.
* Learn and adapt to enterprise solutions such as Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink.
* Assist in building and configuring computers for new starters and upgrading existing users' laptops.
Key Skills and Requirements:
* Previous exposure to platforms like Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink is advantageous.
* Experience with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is beneficial.
* Experience in face-to-face customer service is advantageous.
* Excellent teamwork skills.
* Eagerness to learn and acquire new technical skills.
* Curious mindset with a passion for IT.
If you have difficulty applying or questions, please contact Terri-Anne Gray at [emailprotected].
Apply Now:
If interested, complete the form below and attach your CV. For further details or to speak with a recruitment specialist, request a callback at the top of this page.
Proclinical is a leading life sciences recruiter focused on matching exceptional people with top positions worldwide. We act as an Employment Agency for this vacancy.
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