Job overview
This is a new role is within the Digital Directorate providing business analysis services to digital transformation projects, programmes and services on an assignment basis. These roles are being introduced to enable a more user-centred, inclusive and problem-first approach to digital innovation and transformation, enhancing adoption of digital solutions (including optimising what we already have where possible) and measuring the impact of our initiatives.
The focus of the Business Analysis function is to clearly elicit, define and document stakeholder requirements. However, this is a 'full lifecycle' role with possible involvement from business case development to operational review, via requirements, design, development, test and implementation.
This role is part of our new dynamic Digital Innovation and Transformation Team at the Welsh Ambulance Service NHS University Trust. This team is at the forefront of driving our digital transformation strategy, focusing on innovative solutions to enhance service delivery and operational efficiency. We aim to optimise existing processes while integrating new technologies to deliver impactful, scalable improvements. Our team prioritises user experience and service design, ensuring that our solutions are intuitive, inclusive, and accessible. Additionally, this team will support change management, continuous improvement, and evaluation to foster a culture of ongoing development and excellence.
Main duties of the job
As a key member of the newly formed Digital Innovation and Transformation team, this exciting role will be expected to work closely with clinical, operational and technical colleagues to facilitate the transformation of clinical, corporate and operational services aimed at improving the health and well-being of the population that we serve.
The role will be expected to lead the process of understanding end-user requirements, offering opportunities to add value and remove waste to improve business processes aided by the development and/or procurement and implementation of the right digital solutions.
The role will play a key role in ensuring that our systems and processes are designed and adhere to the relevant national, local and statutory standards including quality, safety, data and design. This role will also enable inclusive engagement with frontline staff, patients and the public, gathering requirements to support the co-designing of transformation initiatives. The postholder should champion digital inclusion and health equity as part of requirements gathering.
Leadership, collaboration and a strong team ethic will be fundamental to the success of the role.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
* Educated to Degree level (or equivalent qualification / experience)
Desirable criteria
* Possess (or working towards) a recognised Business Analysis professional qualification (such as BCS International Diploma in Business Analysis)
Knowledge
Essential criteria
* In-depth knowledge of business modelling techniques and experience in obtaining input from and communicating modelling results to senior managers for agreement
* Knowledge of business processes to advise database designers and other application development team members on the details of data structures and associated components
Experience
Essential criteria
* Expertise with the application of Business Analysis techniques, methods and tools; experience of the implementation of Business Analysis techniques, methods and tools as well as the enhancement of their application
* Experience of consulting activities and techniques including facilitating stakeholder groups
* Demonstrable experience of designing individual plans based on the documentation needs of users and of organising the production and distribution of approved documentation items