The Insight team's mission is to act as the voice of the Customer and influence Tesco to make confident decisions that aligns with Customer expectations and needs. In this role you will play a pivotal part in driving our understanding of customers through delivering complex, cross-functional research programmes that support colleagues and help serve customers better. Lead the smooth running of Tesco’s Customer Experience insight programmes, ensuring delivery to specification, on time and within budget Own and maintain a programme roadmap, identifying optimisation opportunities and coordinating inputs from internal teams and external agencies Set up & manage programme governance forums, driving effective decision-making and stakeholder alignment Deliver programme outcomes in line with business cases, managing trade-offs across interdependent projects Coordinate and assess change requests, ensuring appropriate scoping and resource allocation Proactively identify and resolve issues, anticipate risks, and manage escalations to maintain programme stability Build strong relationships with stakeholders to support delivery of software, tools, or professional services Forecast and manage programme budgets, ensuring financial control and transparency Previous experience in an operational role Experience working with agencies and managing budgets Experience of data visualisation tools or customer experience management tools (Medallia would be a bonus) Advanced Excel skills Excellent Project, Stakeholder & Programme management skills A passion for understanding customers and an inquisitive mind A good understanding of complex, continuous tracking research programmes (e.g. sampling plans, impact of questionnaire changes, how to track KPIs)