Our client is seeking enthusiastic individuals who want to be part of one of the UK’s leading suppliers of engineering components to the design and engineering industry. This role offers an exciting opportunity to work in a fast-paced, dynamic environment where hard work and commitment are recognised and rewarded. The company has recently made significant investments in modern business systems to improve operational efficiency and support a digital-centric sales strategy. We are now looking to recruit a confident and motivated individual to join their Customer Services team. As a Customer Service Representative, you will be responsible for delivering high levels of customer service and supporting our ‘hassle-free’ customer journey. The successful candidate will be self-motivated and proactive, handling customer enquiries promptly via phone and email, while effectively managing and prioritising their workload. Key Responsibilities: * Proactively keeping customers updated on existing orders and advise of delays as necessary * Processing orders in a timely manner on our internal CRM system * Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution * Co-ordinating customer returns and credits * Ensure all internal and external customer queries are responded to in the agreed time scales * Respond to live chat enquiries prompt...