Operations Manager
Location: Ramsgate, Kent
Salary: £35,000 - £40,000 DOE
Full-time role
Permanent
The package:
* Full-time role working Monday to Friday on site 08:00 to 16:30.
* Competitive Salary.
* Private healthcare provided by the company.
* Company pension scheme.
* Option to trade bank holidays for extra annual leave.
* 20 days holiday (excluding bank holidays).
Role Responsibilities
* Lead, manage, and support our small team across fulfilment, pick & pack, production, and dispatch functions.
* Ensure high levels of order accuracy, minimal packing errors, and customer satisfaction.
* Continuously improving speed and quality of fulfilment without compromising accuracy.
* Assign daily tasks and ensure team members are clear on priorities, targets, and the wider picture.
* Delegate tasks appropriately, matching workloads to skills and development needs.
* Identify inefficiencies across warehouse workflows and implement lean operational practices.
* Standardise SOPs and continuously review and refine them to support scaling.
* Track key operational metrics and create weekly and monthly performance reports.
* Demonstrate emotional intelligence and adapt your leadership style to individuals’ needs.
* Train new and existing staff on operational procedures, health and safety, and other applicable procedures.
* Identify development needs and support individual growth through coaching and feedback with the CEO.
* Be mindful of group dynamics and proactively take steps to ensure a positive and productive environment.
* Conduct regular one-to-ones, provide constructive feedback, and set clear objectives.
Requirements:
* Demonstrable line management and leadership/coaching experience.
* Experience working in an operational/warehouse environment.
* Positive, optimistic, and personable attitude.
* Be punctual, organised, and proactive.
* Have a genuine desire to help people and do good and incorporate this in your work.
* Maintain a high level of integrity and always put the needs of our customers/patients first.
Reasonable adjustments:
Our client is committed to making interviews and the workplace accessible. Please inform us of any adjustments you may need.
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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