About Us Minimum was founded to tackle the biggest challenge currently facing humanity: how to get the world to net zero carbon emissions before it's too late.Our mission is to help complex companies understand their impact on the environment. Minimum combines cutting-edge sustainability software supplemented by best-in-class human know-how to help businesses achieve their sustainability goals fast. About the Role Minimum is looking for a Head of Customer Success to join our Customer team. This is the first dedicated Customer Success role within the business.You will work directly with our customers to drive engagement, expansion and value. You will help define what value means for our customers and put in place processes to ensure that value is delivered. You will the groundwork for scaling the team and ensure strong relationships between this function and the Product, Commercial and Customer Operations functions. This role reports to Charlie Bridge, our VP of Operations. We're a small and close company, so you'll frequently interact directly with the co-founders and other members of the leadership team. Specific experience in Sustainability is not required for this role - but you must be able and willing to learn We're looking for brilliant people. If your experience doesn't quite match all of the points below but you feel you have a lot to offer the team, we'd love to hear from you. Key Responsibilities Own customer satisfaction, retention and expansion for all customers Establish a trusted relationship with each client and drive continued loyalty towards Minimum Train and engage end users to create excitement around the Minimum product and connect it to our customers sustainability goals Define and implement Customer Success processes that will scale Pioneer the Customer Success function within Minimum, building interfaces with other functions and generating a culture of Customer-centricity About You 3 years experience in Customer Success for enterprise SaaS, preferably in a high growth, early-stage environment Proven ability to build and implement Customer Success processes and strategy Proven ability to onboard, support, and engage customers to achieve high levels of adoption, satisfaction and value Understanding of and experience with change management programmes Exceptional organisational and prioritisation skills Excellent verbal and written communication skills Comfortable with and energised by uncertainty Excited to learn about carbon accounting and sustainability ️ Compensation, Perks & Benefits Competitive salary and equity package Private healthcare 25 days holiday Bank Holidays 3 days off between Christmas and New Year 1 day off in the month of your birthday Regular company events and socials A dedicated and vibrant workplace in London Bridge