We are seeking an experienced and proactive TikTok Shop Marketplace Manager to lead growth, trading performance, and creator-driven commerce while covering a 12 month maternity leave. This role is perfect for someone who thrives in a fast-paced social commerce environment, understands the full ecosystem of TikTok Shop, and knows how to drive revenue through live shopping, creator partnerships, and marketplace optimisation.
Key Responsibilities
* TikTok Shop Ownership
* Fully manage and grow performance on TikTok Shop (with light touch support for eBay if needed).
* Develop and execute a TikTok-first trading strategy focused on revenue growth, conversion, and customer acquisition.
* Build a forward plan of TikTok trading moments, campaigns, and seasonal pushes.
* Live Shopping & Content Commerce
* Plan and deliver TikTok Shop Lives, including:
* Presenter & creator scheduling; Producer coordination; Product selection and run-of-show planning; Post-live analysis and optimisation
* Work closely with marketing to source, brief, and manage creators and affiliates to drive scalable content commerce.
* Monitor trading & performance.
* Own forecasting, budgeting, and trading reports for TikTok Shop.
* Deliver daily and weekly trading actions, promotions, bundles, and performance strategies.
* Optimise product availability, stock flow, and demand with buying and merchandising teams.
* Content, Operations & Stakeholder Management
* Oversee product content, ensuring TikTok Shop listings are high performing, on-brand, and algorithm friendly.
* Manage relationships with external agencies and TikTok partners.
* Work closely with customer service and logistics to ensure smooth operations and marketplace KPIs (delivery, service levels, order accuracy).
* Build strong relationships with TikTok account managers and key platform contacts.
About You
* Proven success driving sales on TikTok Shop or in a social commerce marketplace environment.
* Commercially minded with strong analytical and financial skills.
* Hands-on, agile, and confident executing at speed.
* Excellent communicator with strong interpersonal skills.
* Highly organised with strong attention to detail.
* Comfortable working cross-functionally across teams and time zones.
* A collaborative, proactive team player who isn't afraid to get stuck in.
What's on Offer
* Competitive salary
* 25 days holiday + bank holidays
* Fun and collaborative working environment with social events
* Staff discounts across multiple retail brands
* Enhanced pension scheme after 12 months
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