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Are you a reliable and organised individual who enjoys working independently and staying calm under pressure? We're looking for a friendly and proactive Administrator to join our Operations Team-playing a key role in keeping our security services running smoothly during nights and weekends.
Working with a wide range of clients across the North England to keep people, properties, and businesses safe. Our team is the heart of everything we do-we believe in treating our people well, supporting their growth, and creating a workplace that's inclusive and fair.
From our control room to our mobile response units, we work around the clock to deliver a high standard of service.
Job Description
Role & Responsibilities:
* Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, always following procedures and escalating where appropriate.
* Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
* Employee welfare calls, dealing with and resolving 'dropped shifts' / absence cover.
* Monitoring CCTV.
* Liaising with our mobile response units.
Skills & Experience:
* A natural problem solver who can multitask and prioritise.
* Excellent communication skills, (written and verbal) including a polite professional telephone manner.
* Strong IT and administration skills. Attention to detail and accuracy of reporting is essential.
Applicants must be:
* Smart, polite, and approachable
* Punctual and dependable
* Flexible with shift work (including weekends and nights)
* Able to provide a 5-year checkable work history for BS7858 screening
Benefits of the role:
* Full training will be provided
* 28 days holiday (pro rata for part time hours)
* Company contributory pension scheme available
* Full uniform provided
We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.
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