Senior Housing Officer (Home Ownership)
Bedford (Hybrid)
£36,000 per annum including car allowance
Permanent
37 hours per week (Monday to Friday)
We are currently looking for Senior Housing Officer (Home Ownership) to provide a holistic, relevant and up to date homeownership service for our leasehold, shared ownership and private owners, ensuring that services are customer focussed.
What you will be doing:
* Engaging with customers internally and externally to improve key areas of Home Ownership housing management
* Maximising income collection of rent, service charges and major works invoices
* Managing complex Home Ownership issues and complaints, including visiting Home Owners and updating policies and procedures in line with best practice
* Actively mentoring and coaching colleagues to increase their knowledge on Home Ownership and the services we provide
* Supporting the management and delivery of specific projects and lead on smaller projects
We’d love to meet someone with:
* Excellent customer service skills putting the customer at the heart of what we do.
* Experience of tenancy/lease and neighbourhood management
* Knowledge of Lease and Home Ownership products
* Strong negotiation and influencing skills.
* Exceptional problem-solving skills and decision-making
* Excellent time management and organisational skills IT literate and ability to adapt to new software.
* Excellent numeracy skills and an ability to understand, analyse and manipulate information and data
* Ability to work in isolation away from colleagues
* Ability to deal with confrontation.
Due to the nature of the role a full driving licence and access to a vehicle is required
Amongst what we offer you is:
* A competitive salary
* 28 days holiday PLUS Bank Holidays
* A generous contributory pension scheme
* Private health care
* Free life assurance
* Access to an extensive suite of wellbeing services and tools including a digital gym
* Opportunities for learning and development
* Discounted gym membership
* Retail discount scheme
Please note the successful candidate will need to complete an enhanced DBS application.
Closing date: 30th April 2024
Interviews: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
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