Customer Resolution Team Manager Stratford-upon-Avon 40 hours per week (Monday to Friday) 1 day WFH £30,500-£34,000 per annum DOE About the Company Our client is a leading UK provider of field service solutions, delivering external agency services primarily to the utilities sector. With a strong focus on compliance and customer satisfaction, they offer a dynamic and professional environment from their Head Office based in Warwickshire. Role Overview A fantastic opportunity has arisen for a confident, enthusiastic, and motivated individual to join the operational management team as a Customer Resolution Team Manager. You will be responsible for managing a team of 6–8 staff who support customers facing challenges with account resolutions and payment arrangements. This role requires strong leadership skills, the ability to drive performance, and a customer-focused approach to ensure all client and internal service standards are met. You’ll also contribute to continuous improvement through project work and process development. Key Responsibilities * Lead, motivate and support a team to achieve service levels and performance targets. * Oversee daily work allocation and monitor completion in line with client and internal requirements. * Conduct regular coaching sessions, one-to-ones, and team meetings. * Monitor and support inbound and outbound call activity, handling customer interactio...