At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Why join us?
Our mission – we are building the worlds most admired and compelling brand ecosystem
Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences
At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
* Think without limits - Think fast, think fearlessly, and take the team with you
* Own it and back yourself - Own the basics, own your role and own the results
* Be relevant - Relevant to our people, our partners and the planet
Are you ready to join the Fearless?
Job Description
This role is based 5 days a week at our Shirebrook HQ
You will lead a team of Employee Relations Advisors to deliver timely and efficient management and resolution of employee relations cases. Providing expert guidance to the business, you’ll ensure compliance with UK employment law, applied in a commercial setting, across Retail, Head Office and Warehouse environments.
Key Responsibilities
* Manage a team of Employee Relations Advisors, driving a positive, collaborative and high performing culture
* Lead and coordinate the management of employee relations cases, including absence management, investigations, grievances, disciplinaries and appeals
* Work in conjunction with People Business Partners in the management and resolution of cases within their business areas
* Act as a trusted advisor, delivering clear, confident guidance that is commercially sound and in line with legislation and company policies
* Maintain HR policies and procedures to ensure compliance with UK employment law alongside the People Operations team
* Ensure the Employee Relations Advisors are equipt with tools and templates to deliver a consistent and efficient approach to case management
* Monitor and distribute work accordingly amongst the Employee Relations Advisors, ensuring timely resolution within required timeframes
* Ensure the case management system is maintained and utilized effectively to enable accurate reporting and insight into case volumes and performance
* Identify any themes from cases to support proactive interventions and continuous improvement
* Collaborate with the People Operations teams where required
Qualifications
* Proven experience in a similar management role within employee relations
* Strong knowledge of employment law and HR best practices
* Experience of confidently navigating complex and sensitive situations
* Experience of managing a team and developing talent
* CIPD qualification (Level 5 or above) preferred
* Acts with discretion, empathy and professionalism
* Integrity and ethical judgment
* Problem-solving and analytical thinking
* A natural communicator with ability to influence and build trust
* Excellent written skills
* Resilience and adaptability
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues:
Reward, Recognition and Opportunities
Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
Frasers Festival – An event like no other! Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.
CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.
Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Employee Welfare
Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.