Job Description
My client is the leading manufacturer of timber orangeries, conservatories, and garden rooms in the UK.
Based in Somerset, the company caters to both residential and commercial customers, demonstrating unrivalled technical innovation as well as a commitment to excellence in customer service.
They have a vacancy for a Customer Services Account Manager to join the Customer Service team. This is not a sales-based role. The Customer Services Account Manager will be the central point of contact for all client communication and will be responsible for ensuring the delivery of exceptional levels of customer service. They will coordinate the activities required to complete the contract on time and within budget, ensuring excellent communication within the Company and with customers.
Responsibilities
· Responsible for the progress of contracts. Monitoring new contracts and incomplete orders ensuring that any issues are resolved promptly.
· Ensuring that customers are kept informed about the progress of their contract at regular intervals
· The point of operational escalation, supporting the resolution of issues while ensuring the Company’s commercial interests are preserved
· Liaising with other departments to control the contract through the business from pre-delivery through to completion. Understanding business constraints and impact of operational issues
· Liaising with the Customer Services Manager regarding any changes to the Fit/Delivery Schedules, ensuring that changes can be accommodated
· Monitoring planning applications to ensure they are all registered and are progressing through communication with Planning Department
· Issuing prices to fitters and feeding back responses to Building Manager
· Raise and administer purchase orders for site requirement as required, hiring of site equipment to fitters’ requirements and timely off hiring
· Ensure database is up to date with contract status
· Issuing and collection of required customer payments throughout their contract
Essential Skills and Experience
· Proven customer service experience or account management experience
· Able to demonstrate through actions, a high level of professionalism, integrity and commitment
· Motivated self-starter who is proactive in their approach
· Ability to maintain accurate records and file notes
· Strong administration and organisational skills
· Ability to manage conflicting priorities, calmly and pragmatically
· Articulate, able to generate excellent working relationships across the Company at all levels and be an effective communicator via email, telephone and face to face
· Excellent ICT skills including Microsoft Office applications and bespoke software
Benefits
* salary, with confidence of working for an established and growing company
* Pension Scheme
* leave
* events
* pension
* cycle to work scheme
* Free parking
* On-site parking
* sick pay
* medicash Employee Assistance Programme
Job Type: Full-time
Salary: £31,000.00 per year
Schedule: Monday to Friday / No weekends / Work Location: In person
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