An exceptional opportunity for an experienced and professional Couple or individuals to join a prestigious new 25-acre luxury estate in the Cotswolds, launching in January 2026. This high-end property is managed like a boutique hospitality business and will serve as a 5-star exclusive holiday let/home stay. We are seeking individuals with a strong background in luxury hospitality, high-end chalets, or private households to deliver outstanding guest experiences and ensure the smooth, efficient operation of the property. There is an Estate Manager that maintains the grounds.
Roles & Responsibilities:
House Manager:
• Deliver a 5-star guest experience with meticulous attention to detail.
• Oversee day-to-day operations of the estate during guest stays.
• Act as the primary point of contact for guests; plan and coordinate activities, reservations, and local experiences.
• Maintain high service standards, swiftly resolving guest issues or requests.
• Build and manage a network of local suppliers, tradespeople, and service providers (e.g., chefs, wellness professionals, tennis coaches).
• Manage procurement of groceries, household supplies, and liaison with laundry services.
• Coordinate check-in/check-out procedures and oversee all guest-facing operations.
• Schedule and supervise maintenance, cleaning, and housekeeping staff as needed.
• Provide operational support and flexibility during guest stays, with working hours typically 7:30 am – 6:00 pm, 6 days per week (with downtime during guest-free periods).
• Possess commercial awareness, contributing to operational efficiencies and service profitability.
• Responsible for reporting damages and updating inventory
Housekeeper (if applicable as a couple):
• Daily cleaning and housekeeping to a 5-star standard across 9 bedrooms and communal areas.
• Laundry management and coordination with external services.
• Manage part time housekeepers/cleaners for cleaning twice a week.
• Preparation of property before and after guest stays.
• Support the House Manager during guest periods with service duties (e.g., turndown, breakfast setup, light F&B assistance).
• Inventory management of cleaning supplies and guest amenities.
Candidate Requirements:
• Proven experience in luxury hospitality, private households, high-end chalets, or boutique hotels.
• Strong interpersonal and organisational skills.
• Discreet, professional, and guest-focused with a proactive attitude.
• Excellent local knowledge of the Cotswolds and surrounding areas.
• Able to live off-site with flexibility to work extended hours when required.
• Full UK driving licence.
Remuneration:
• Competitive salary dependent on experience.
• Potential bonus/incentive structure.