Remote Head of Account Management - Revenue Management (m/f/d)
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About RoomPriceGenie ✨🧞♂️
Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. We have developed a powerful solution that enables hotels to set the right prices in just seconds. Our state‑of‑the‑art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates. With customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—RoomPriceGenie is making a meaningful impact in the hospitality industry, and our clients love the results.
Your Role
As the Head of Account Management (Revenue Management), you will lead and evolve the global Customer Success organisation responsible for driving adoption, retention, and customer satisfaction across our suite of revenue management solutions. Acting as a strategic partner and trusted advisor to both clients and internal teams, you’ll define the vision, structure, and strategy for how we help our customers achieve measurable success with our products. This role requires a seasoned, data‑driven, and empathetic leader with deep knowledge of hospitality revenue management principles, SaaS customer lifecycles, and a passion for developing high‑performing teams.
What You Will Do
Leadership & Strategy
* Define and execute the global Customer Success strategy, aligning it with company growth objectives and customer needs.
* Build, lead, and mentor a team of Revenue Account Managers.
* Develop and monitor KPIs for customer health, retention, and expansion, ensuring a proactive and data‑driven approach to success management.
* Partner closely with Product, Sales, and Marketing to ensure customer feedback informs roadmap development and go‑to‑market strategy.
* Own renewal and expansion strategies, driving adoption and lifetime value across the customer base.
Customer Advocacy & Relationship Management
* Serve as the executive sponsor for key enterprise accounts, fostering trusted relationships at the C‑suite and revenue leadership level.
* Champion the voice of the customer internally, ensuring product direction, support, and operations are aligned with customer goals.
* Oversee escalation management, ensuring timely resolution and high satisfaction through collaboration with cross‑functional teams.
Operational Excellence
* Design and optimise customer journeys, playbooks, and success frameworks that scale across regions and segments.
* Establish strong reporting and analytics capabilities to track adoption, NPS, renewal rates, and account performance.
* Collaborate with Finance and Sales to accurately forecast renewals and revenue growth from existing customers.
* Standardise onboarding, training, and continuous learning programmes to ensure consistent delivery and excellence across all touchpoints.
Your Profile
* 7+ years of experience in Customer Success, Account Management, or Client Services, with 3+ years in leadership roles.
* Experience working with or within hotel technology companies.
* Deep understanding of hospitality revenue management principles, pricing optimisation, and hotel distribution ecosystems.
* Proven ability to lead global or multi‑regional teams, scaling customer success programmes in a SaaS environment.
* Strong analytical mindset.
* Exceptional executive communication and stakeholder management skills.
* Demonstrated success in improving retention, driving adoption, and growing recurring revenue.
* Highly organised, adaptable, and collaborative – a leader who builds trust internally and externally.
Nice to Have
* Background in Revenue Management or Hospitality Operations.
* Project management certification or proven ability to manage large‑scale process initiatives.
* Experience in a high‑growth SaaS company environment.
What we offer at RoomPriceGenie 💪
* Remote‑First Model: Work flexibly from anywhere, with optional co‑working spaces and office visits in Mannheim, Berlin, or Sydney.
* One Team, One Vision, One Goal: Collaborate with a diverse, transparent, and high‑performing team.
* Epic Team Gatherings: Annual global retreats and regular office hangouts.
* Growth and Development: Lifelong learning opportunities, up to three extra days off per year for personal growth.
* 5 Years? 5 Weeks! Five years of service earns five weeks of bonus vacation time.
* Birthday Celebrations: Take your birthday off, guilt‑free.
* Flexible Hours: Manage your work‑life balance with flexible working hours.
* Wellbeing Matters: Access to Headspace for meditation and BetterHelp for professional online therapy.
We kindly ask that recruitment agencies refrain from reaching out regarding this vacancy. Thank you for your understanding.
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