2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
This range is provided by Marmion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Marmion
Authentic & Ethical Recruitment | Providing an honest service & candidates that stay!
* Nottingham HQ
* 26 days annual leave + bank holidays, Regular company socials
* Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme, Employee Discount on Technology
* Apple / macOS / Jamf experience is essential.
* Our Client: Jigsaw24 (Exclusive Recruitment Partnership)
CANDIDATE BRIEF:
As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base.
KEY RESPONSIBILITIES:
* Deliver professional and effective responses to technical issues, logging all work through the case lifecycle.
* Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets.
* Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro.
* Manage workload effectively, balancing priorities with business needs.
* Follow and promote best practices, tools, and processes.
* Support team goals and contribute to service improvements.
* Share technical knowledge and coach other Support Engineers when needed.
* Share knowledge by creating and improving documentation.
* Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends.
* Follow ITIL best practises for Major Incident, Change Enablement and Problem Management.
* Stay up to date with current/emerging technologies—particularly within the Apple and endpoint management space—through ongoing self-development and training.
SKILLS & EXPERIENCE:
* Previous experience in a similar Senior Service Desk Engineer, client facing role, within a managed services provider (MSP), VAR, etc, is essential.
* Apple: Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP).
* Jamf: Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP.
* macOS: Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection.
* Experience with Mobile Device Management (MDM) best practices.
* Knowledge of compliance frameworks (e.g., CIS benchmarks, ISO, CE & CE+).
* Ability to enforce security baselines, monitor device health, and ensure patch compliance.
* Experience of Jamf School & Windows & InTune is desirable.
* UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates.
DESIRABLE QUALIFICATIONS:
* Jamf 200/300 Certified
* Apple Device Support
* Apple Deployment and Management
OUR CLIENT:
After 6+ successful years of collaboration, we are delighted to announce Marmion is now Jigsaw24’s exclusive recruitment partner for all roles outside of their Media & Entertainment department! Jigsaw24 is a CRN award winning IT Reseller & Managed Service Provider, supplying hardware, software, and services to organisations across all sectors and of all sizes. Best known as Apple’s largest reseller outside of Apple in the UK, their offering doesn’t end there; their product & services portfolio includes a vast range leading technology brands, tailored solutions, and support packages alongside excellent customer service.
Jigsaw24 is committed to the wellbeing of their employees and have developed an extensive benefits package to suit, including; Enhanced maternity & paternity leave, health & life cover, staff purchase cover for all things tech, travel to work loans & cycle to work scheme, biannual parties, milestone awards and more! With over 100 hires placed by Marmion across all teams and levels, we're focused on delivering a consistently high-quality candidate experience, grounded in the shared values of integrity, personal service, and a human-first mindset.
If you feel you are suitable, please apply today. Alternatively, to discuss the opportunity further, please contact Alice McGlaughlin directly.
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology, Customer Service, and Engineering
* Industries
IT Services and IT Consulting and Technology, Information and Media
Referrals increase your chances of interviewing at Marmion by 2x
Sign in to set job alerts for “Service Desk Engineer” roles.
Derby, England, United Kingdom 2 weeks ago
Derby, England, United Kingdom 2 weeks ago
Nottingham, England, United Kingdom 1 week ago
Nottingham, England, United Kingdom 4 days ago
Leicester, England, United Kingdom 2 weeks ago
Belper, England, United Kingdom 17 minutes ago
Derby, England, United Kingdom 1 hour ago
Nottingham, England, United Kingdom 3 weeks ago
Derby, England, United Kingdom 1 hour ago
Nottingham, England, United Kingdom 4 days ago
Worksop, England, United Kingdom 2 weeks ago
Matlock, England, United Kingdom 1 hour ago
Worksop, England, United Kingdom 4 days ago
Derby, England, United Kingdom 1 hour ago
Worksop, England, United Kingdom 1 hour ago
Worksop, England, United Kingdom 1 hour ago
Holbeck, England, United Kingdom 1 hour ago
Nottingham, England, United Kingdom 1 hour ago
Nottingham, England, United Kingdom 5 days ago
Derby, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr