Business Application Support
Location: Billericay - Hybrid (2 days per week, with 3 days working from home)
Permanent
£30,000 - £35,000 depending on experience
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Be part of something exceptional at Hallmark Luxury Care Homes.We're proud to be recognised as a leading provider of high-quality, relationship-centred care across England and Wales. As a family-run organisation, our values—big-hearted, inclusive, and committed to helping our teams thrive—guide everything we do.
This role is not an IT Support position, that solution is provided by a 3rd party outsourced provider. This role is working with the in-house Business Systems and Applications. Acting as a partner between the business users and IT team.
What You'll Be Doing:
Standardise SOPs (standard operating procedures) for each of the homes and Central Support applications / systems to ensure clear guidelines are in place to assist users.
Visiting and working with home teams members to ensure correct use of Application support (incident triage, analysis, resolution and closure) and business support
Vendor management for 3rd party applications, which includes organising & participating in monthly service review meetings.
Incident analysis and resolution which will require working with MSP and third-party vendors
Manage System training for new inductions into Hallmark Luxury Care Homes and roll out of changes within current platforms
Produce and roll out training materials across the business with regards to basic IT skills, working closely with the Learning and Development Team.
Proactively liaising and communicating to all stakeholders about notified changes and the impact
Working with Stakeholders on the implementation of new initiatives and projects
Work with Stakeholder on CAB (Change Authority Board) for changes to systems and the impact / risk changes may have
Support IT Manager with BAU activities
What we are looking for in you
ITIL would be a benefit to this role
Experience in an IT administrator/support function role
Self-starter who is detailed oriented, highly organised with strong problem solving, business analysis, communication and presentation skills
Business, Technical, and Data Analysis skills
Strong SharePoint skills would be an asset
Contributing in a timely manner to procedures
Delivering presentations to the senior management
Worked closely with Senior IT and wider business stakeholders
Application support, maintenance and implementation
Review and analysis of business cases
Champion new projects and gather business requirements
Why Join Hallmark?
We believe in putting our people first. You'll be joining a team that is passionate, professional and proud of what they do. We are committed to supporting you in your personal and professional development.
Benefits & Perks
Competitive salary
Hallmark Rewards – access to discounts, cashback and wellbeing resources
Life Assurance
Pension Scheme
Optional Health Cash Plan
25 days annual leave + bank holidays
Buy and Sell annual leave options (*up to 5 days)
Industry-leading training and development opportunities
Supportive team environment with a values-led culture
A workplace that truly cares and champions your growth
Equal Opportunities Statement:
Hallmark Care Homes is proud to be an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marital or civil status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are also happy to discuss reasonable adjustments that may support you throughout the recruitment process.