About a career with Elis
Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.
Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.
We are looking to hire a Customer Account Manager based in Wakefield who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios.
Think like the customer and act as the voice of the customer internally while driving the business position.
Your Mission at Elis
1. The effective management of a portfolio of accounts with a principle aim of customer retention.
2. Analyse lost business/complaint management data and implement appropriate action.
3. Explore cross selling opportunities where appropriate.
4. Develop Customer Account Plans to identify an...