Account director

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

We are seeking a dynamic and experienced Account Director to lead the delivery of Soft FM services for the South London and Maudsley NHS Foundation Trust (SLaM). This pivotal role involves overseeing a high-performing team to ensure exceptional service delivery across multiple healthcare sites. The successful candidate will be the primary liaison between the Trust and our operational teams, driving innovation, compliance, and continuous improvement in a patient-focused environment. This is a strategic leadership role requiring strong stakeholder engagement, operational excellence, and a deep understanding of healthcare facilities management.

You will be based out of Maudsley Hospital, but responsible for all sites including Lewisham Hospital, Lambeth Hospital and Maudsley Hospital.

Key Responsibilities:

• Lead and manage operational teams to deliver integrated Soft FM services in line with contract specifications and budgets.
• Monitor and report on service quality, financial performance, and implement innovations to enhance delivery.
• Provide strategic oversight and foster a culture of patient-focused service excellence.
• Act as the primary point of contact for service delivery issues and project-based Trust initiatives.
• Ensure compliance with contractual obligations and quality standards through regular inspections and audits.
• Develop and maintain strong relationships with supply chain partners and internal stakeholders.
• Drive continuous improvement through feedback analysis, productivity reviews, and cost control measures.
• Oversee staffing levels, training plans, and development initiatives to ensure optimal service coverage.
• Conduct colleague and supplier appraisals in line with company policies.
• Maintain accurate records of contract reviews and ensure legal and HR compliance across all employee relations matters.

Ideal Candidate:

• Right to work in the UK.
• Standard DBS clearance required.
• A Level or equivalent further/higher education.
• NEBOSH/IOSH certification (desirable).
• Membership of relevant industry bodies and trade qualifications.
• Minimum of two years’ experience in a healthcare FM environment.
• Proven track record in delivering a broad range of FM services.
• Strong IT skills, particularly in Microsoft 365 (Word, Excel, PowerPoint).
• Experience in interpreting and translating contract documentation into operational specifications.
• Demonstrated success in business development, client retention, and implementing new initiatives.
• Excellent client relationship management and partnering skills.
• Full budgetary control experience, including complex fixed-price or nil subsidy contracts.

Equal Opportunity Statement:

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.