Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Business analytics analyst

Leeds
NewDay
Analyst
Posted: 8 July
Offer description

Work closely with the Senior Management across NewDay to understand the performance and experience across Customer Operations and articulate this clearly within our reporting.

Develop and improve our reporting methods and tools to drive efficiencies and effectiveness across the business, focusing on:

* Data required
* Processes and Efficiencies
* Outputs

Produce daily/weekly/monthly reports for the Operations Optimisation team, SLT, and ExCo, supporting the knowledge and awareness of the Operational Optimisation Team and wider business to drive efficiency and effectiveness by:

* Driving usage
* Sharing insights
* Streamlining processes

Review system practices and efficiency improvements to communicate with the Operations Optimisation team, clearly articulating the value added.

Integrate new data feeds and information into the Business Reporting work stream.

Provide a flexible and adaptable approach in delivering content to meet requirements.

Support, proactively resolve queries, and assist with the design, development, and deployment of innovative reporting solutions.

Create and maintain process maps across Business Reporting.


Essential Skills and Experience

* Experience in a similar role within a Financial Services Organisation
* Excellent knowledge of contact centre metrics and related technology (telephony systems, voice of customer programs, complaints journey)
* Strong data analysis skills
* Proficiency in Excel and PowerPoint
* Stakeholder management and effective presentation skills
* Highly numerate


Desirable Skills

* Knowledge of the Credit Card Industry
* Experience in Project/Change Management
* Knowledge of SQL/Power BI
* Advanced Excel skills, including VBA


Personal Attributes

* Excellent communication skills, inspiring colleagues to deliver for customers
* High integrity
* Self-motivated and proactive
* Attention to detail
* Strong relationship-building abilities
* Comfortable presenting insights to senior colleagues


Additional Information

This is a permanent, entry-level role, full-time, within the Research, Analyst, and IT functions.

This job is active and not expired.

#J-18808-Ljbffr

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Secops analyst
Leeds
Permanent
La Fosse
Analyst
£40,000 a year
Similar job
Transport optimisation analyst
Leeds
Evri
Analyst
£30,000 a year
Similar job
Analyst - chromatography
Selby
Cawood
Analyst
See more jobs
Similar jobs
Service jobs in Leeds
jobs Leeds
jobs West Yorkshire
jobs England
Home > Jobs > Service jobs > Analyst jobs > Analyst jobs in Leeds > Business Analytics Analyst

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save