Ready to step into a role where you can make a real impact on our resident experience? We’re looking for a Tenancy Manager who can bring strong organisation, excellent communication, and a customer‑first mindset to our growing team.
As our Tenancy Manager, you will manage tenancies across all our sites to minimise void periods and maximise income. This includes requesting rent increases, negotiating pricing, and maintaining accurate records across live tenancy files and databases. Throughout the customer journey, you’ll ensure high standards of service—responding to enquiries, managing updates, and directing tenants to the right teams when needed.
Responsibilities
* Monitoring tenancy anniversaries and key milestones across the portfolio
* Manage tenancy continuation negotiations with tenants under periodic structures
* Maintain proactive engagement with residents to support retention and long-term occupancy
* Cross-coordinate with relevant internal teams to ensure a seamless rent review process (e.g. Property management and Finance)
* Issue rent review notices in accordance with statutory requirements and maintain legal compliance (s.13 notice procedures where applicable)
* Effectively deliver against operational KPIs such as retention rates and customer satisfaction. Deal with incoming enquiries by telephone and emails. Provide tenants with updates where necessary.
* Draft and issue tenancy documentation and assisting with setting up Direct Debits for ongoing rental payments.
* Ensure the system is kept up to date with the status of each file.
* Ensure costs are minimised and income maximised by effective management of application process.
* Ensure compliance with all relevant processes, ensuring all documents are up to date.
* Reporting KPI’s to senior leadership
* Carry out such other duties delegated as required.
Requirements
* Previous experience in real estate, residential lettings or tenancy renewals is essential.
* BTR/PRS is preferred but not essential.
* Up to date knowledge of Renters Rights legislation
* Proven knowledge and experience of the Lettings Market including the compliance and legal requirements within the sector and UK Lettings Legislation.
* Outstanding customer service skills (both internally and externally) and excellent verbal and written communication skills.
* Strong organisational and administrative skills.
* Excellent diary/time management skills with the ability to work to specified processes under pressure, prioritise workload and deliver on targets whilst maintaining service levels in a fast‑paced lettings environment.
* Demonstrable attention to detail and a collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
* Proficient in presenting and interpreting information accurately and professionally.
* Innovative problem‑solving skills, with a knack for identifying issues and crafting effective resolutions.
* Excellent IT skills including MS Office Suite and lettings management systems.
* A strict adherence to confidentiality regarding all forms of information and data.
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