Responsibilities
* Provide an efficient, effective and positive service at SWLEOC and treat every patient in a friendly, professional and courteous manner.
* Answer telephones in accordance with departmental standards, ensuring all calls are answered and enquiries handled efficiently and courteously; record any messages clearly and deliver them promptly.
* Book outpatient appointments and serve as a contact for patients accessing services, setting high standards of patient care by enacting the Trusts values at all times.
* Work as part of a team ensuring patients are scheduled efficiently for outpatient appointments, investigative treatments and diagnostic procedures within national guidelines and in accordance with the Trust’s Patients Access, Booking and Choice Policy (including NHS Constitution, waiting time standards, Department of Health admission guidelines and booking rules).
* Ensure patients are informed with reasonable notice and that all relevant paperwork is completed for the appointment, ensuring all elective attendances are promptly and accurately recorded on the appropriate PAS system(s) in a timely manner.
* Assist in scheduling patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18‑Week Referral to Treatment, Going Further on Cancer Waits).
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary’s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, as a hospitals group we will collaborate more closely on research, and the development, education, and training of our 17,000‑strong workforce.
Please see the attached job description and person specification for full details around the main duties and responsibilities for this role.
This advert closes on Monday 1 Dec 2025.
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