Have you ever used the self-checkout in a Tesco or deposited coins at a NatWest/RBS branch? Played the slots at a Mekur Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
Headquartered in Malvern, PA, CPI is supported by: >2,000 global associates, 7 manufacturing sites, 12 corporate offices and an International field service organization.
If you are interested in making a global impact, we are looking for a full-time Field Service Technician I to service the Perthshire and wider Scotland area.
WHAT YOU’LL BE DOING
The Field Service Technician is responsible for servicing, fixing, upgrading and performing preventative maintenance on various types of equipment such as coin & currency equipment, ATM’s, software and specialized office products located at client sites in the UK and surrounding area. To guarantee ongoing success, you will work in coordination with branch sales and other service team members.
Responsibilities and Duties:
1. Service, upgrade and perform preventative maintenance on company electromechanical equipment
2. Travel by vehicle, daily, to client sites (90%) with overnight travel as needed (10%) - Some long drive times are encountered depending on geographical territory covered
3. Work with branch employees to satisfy client needs
4. Address customer service requests within the specified contract response time
5. Extended Hours Coverage periods and ‘On-Call’ duty where applicable
6. Safeguard and maintain a balanced vehicle stock parts inventory
7. Upkeep and cleanliness of company issued vehicle including scheduled service intervals
8. Safeguarding of any company issued assets including tablet computer and mobile phone
9. All other duties as required
WHO WE ARE LOOKING FOR
Qualifications:
10. 5+ years of working in Technical/Field Service position or similar technical profession
11. Impeccable Integrity
12. Must be able to gain access to highly secured environments; Occupational licenses may be necessary to obtain depending on territory/accounts
13. Strong electromechanical aptitude
14. Excellent verbal and written communication skills, including a positive, customer-first attitude
15. Personable, approachable and able to work easily with others at all levels
16. Strong Attention to details - able to proof and prioritize your own work
17. Proficient in iOS, MS Office applications and Windows OS
18. Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
19. Able to commit to and meet project deadlines
Physical Requirements:
20. Available for periodic travel to our corporate office in Coventry for training classes
21. Able to lift, push or carry a minimum of 25KG’s such as large money counting machines and parts in and out of client sites
22. The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time
23. Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
24. Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments
25. Ability to stand for long periods up to 75% of the time while servicing some equipment
Key Attributes for Success:
26. High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
27. Strong influencing, analytical, and problem-solving skills, with the ability to multi-task in a fast-paced environment
28. Ability to establish credibility, make decisive decisions and support the organization's preferences and priorities
29. Results and people oriented with sound judgment—ability to balance other business considerations
30. Team player – able to work in a matrix organization
31. Excellent communication skills verbally and in writing
WE ARE OFFERING
32. Competitive salaries
33. Technician Incentive Compensation Plan
34. Company provided vehicle, uniform, tools and training
35. Paid time off
36. Sick time off
37. Private medical cover
38. Private pension with Company contribution
39. Community involvement