Overview
Administrator/Receptionist
Location: London Euston Bupa Health Clinic, London NW1 2PL
Salary: £29,300 Per Annum Plus Excellent Benefits
Hours: Permanent, Full time, 40 hours a week. Monday to Friday across shifts between 07:00-18:00 (with very occasional Saturdays)
We make health happen: At our London Euston Bupa Health Clinic we offer a range of services to include; Mammograms, Physio and Musculoskeletal appointments to name a few. Our services and treatments are available to everyone – not just those with health insurance.
Responsibilities
We are seeking a dedicated individual to ensure all administrative and receptionist activities are executed efficiently and effectively. This role is vital in maintaining the smooth operation of our centre and plays a crucial part in delivering exceptional customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to outstanding service will help create positive experiences for everyone who visits us.
* Undertake duties in accordance with departmental policies and procedures
* Be fully conversant in all areas of Reception; either Main Reception or other areas where patients are “arrived” in a department
* Actively meet and greet patients and visitors in a warm, respectful, and courteous manner at all times, contributing to the Bupa Cromwell Hospital brand and the Service Vision “Every Patient is a VIP”
* Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required
* Provide efficient and effective administrative support during clinics, tests, or procedures
* Deal with letters of guarantee and liaise with insurance companies and Embassies as required
* Respond to enquiries regarding hospital facilities or redirect enquiries to the correct departments; deal with all Reception queries and complaints courteously and promptly
* Ensure staff and patients are aware of hospital charges, ascertain methods of payment, and liaise with guarantee letters or insurance as required
* Implement manual procedures during computer downtime and transfer information when system is reinstated
* Make follow-up bookings for patients after appointments and assist with booking further tests or consultations
Key Skills / Qualifications
* Excellent communication (written and verbal)
* Deliver outstanding customer service
* Good knowledge of Excel and Word
* Well organised, reliable and proactive
* Knowledge of medical terminology (desirable)
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – mental and physical, financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
* 25 days holiday, increasing through length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* Long Service - milestones rewarded with ecards, extra holidays and money
* Interest-free annual travel loan for public transport season tickets
* Wagestream - early access up to 40% of earned wages within minutes
* Competitive pension plans and parental leave options, plus menopause and other wellbeing benefits
* My Bupa Extras - discounts at retailers and wellbeing tools and information
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by helping people live longer, healthier, happier lives and making a better world. We encourage everyone to be themselves at Bupa and actively support diversity. Bupa is a Level 2 Disability Confident Employer and will provide reasonable adjustments in recruitment where needed.
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