Customer service advisor

Full time, 37 Hours per week This role sits within our Contact Centre team, with initial induction training taking place in Devizes for the first 4-6 weeks. Hybrid working is then available. As training will take place in Devizes, candidates need to live in a sensible commuting distance to Devizes. What candidates will be doing - As the first point of contact for our 90,000 customers, they will be the voice of Aster, providing telephone support in an empathetic and professional manner. They will: * Resolve customer queries and find practical solutions * Book appointments and support customers with self-service options * Take ownership of customer cases from start to finish * Deliver a positive experience, even in challenging situations * Use judgement, empathy, and problem-solving skills to make things happen * Some of our customers may be experiencing difficult circumstances, so the ability to listen, understand, and provide support will be invaluable. What skills do you need? Experience in a customer service environment and be confident handling customer enquiries. They will be - * A confident communicator and great listener * Calm under pressure and resilient * Empathetic and customer-focused * Comfortable managing a high volume of customer interactions * Skilled at multitasking across multiple systems * Confident in using IT systems, including Microsoft Office appl...