Overview
SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?
About The Role As Payroll Executive, you will provide an effective and efficient Payroll service to SD Worx customers across the UK under the governance of SD Worx\' Quality Management System.
Responsibilities
* Effectively plan and manage own workload, delivering customer payrolls to agreed deadlines.
* Participate in team huddles to ensure risks and issues are highlighted and followed through to closure.
* Identify opportunities to advise and assist other team members, including cover for other team members as required.
* Validate and input all data received to agreed SLAs.
* Check input data and make all relevant corrections before the live run.
* Handle routine, non-routine and complex customer queries regarding payroll and HR related issues, including liaising with internal and external contacts.
* Manage all aspects of Tax Year end processing for customers.
* Communicate effectively to customers (internal & external).
* Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time.
* Provide and deliver performance statistics, including root cause analysis to the Team Manager to meet reporting requirements.
* Support the Team Manager in creating RCA documentation.
* Recognise and promote opportunities for Added Value Services.
* Ensure compliance with statutory regulations and provide guidance to customers and colleagues.
* Demonstrate knowledge of legislation and products; maintain Standard Operating Processes and update with changes.
* Take responsibility for own personal development plan in line with Company objectives and values.
What you have to offer
* Minimum 2 years payroll experience, ideally in a bureau environment
* Attention to detail with the ability to analyse data
* Demonstrable customer service skills via telephone and other forms of communication
* Demonstrable PC literacy and software usage, including Word and Excel
* High level knowledge of payroll legislation, including Tax, NI, SSP and SMP
* Time and workload management
* Ability to identify risks, issues and problems proactively and timely
* Critical thinking and problem solving
* Experience within a customer service environment
From many places, we work as one, moving from better to best together.
SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.
Seniorities & Employment
* Seniority level – Entry level
* Employment type – Full-time
* Job function – Human Resources
* Industries – Accounting
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