Job Description
We are looking to recruit a Retail Assistant to join our team based at our London site. You will join us on a part-time basis working 988 hours per year on an annualised contract for a fixed term period of 1 year. In return, you will receive a salary of £13,685.93 per annum.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.
The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.
Purpose of the Retail Assistant role:
We are looking to recruit a retail assistant.
You will be part of a customer focused team working across both the museum’s retail outlet and admissions point. The ideal person for this position should have excellent customer service skills and the ability to promote and up-sell products, experiences, and activities to our visitors, have a friendly attitude and the ability to multi-task. You must be able to demonstrate ability to deliver exceptional visitor service, ensuring that the experience provided by The Royal Air Force Museum exceeds the expectations of all visitors and that they are delighted with our first-class service and connected with our compelling stories.
Based on an annualised contract, your total annual working hours will be equal to 988 hours. A working week will have a minimum of zero hours and a maximum of 35 hours. A working shift will normally be no less than 4 hours and no more than 7 hours. A normal working week will not exceed working 5 days out of 7. Actual weekly hours will depend on operational requirements. Standard hours will be between 9.30am and 5.30pm but are subject to change based on reasonable and timely operational requirements, including working regular weekends.
Key responsibilities of our Retail Assistant include:
* Providing high standards of customer care through pro-active and re-active engagement with visitors
* Operating commercial experiences, and associated tills
* Maximising commercial experiences revenue by actively promoting the experiences and ensuring the they operate at the appropriate times
* Quickly reporting any commercial experiences issues to the relevant people, including liaising directly with external contractors where appropriate
* Ensuring all security and health and safety requirements are adhered to at all times, including the completion and recording of daily and weekly checks
* Operating flexibly across a range of customer care roles
* Accurately cash-up and reconcile tills/EPOS system as required
* Utilising all visitor interactions as an opportunity to promote additional income generation.
What we are looking for in our Retail Assistant:
* Is respectful to colleagues and visitors, asking appropriate questions, listening and appreciating others’ viewpoints and acting in a professional and fair manner.
* Uses knowledge and experience to deal effectively with problems and make appropriate decisions.
* Willingness and ability to hold a First Aid qualification.
* Proactively and positively contributes to the work of the whole team in a way that leads to the successful delivery of individuals and/or team targets, objectives and activities
* Understands the need for flexibility in role activities and respond accordingly
* Displays a thorough understanding of their role requirements and demonstrate the skills necessary to carry out the role effectively
* Demonstrable experience in customer-focused environment
Closing Date: 9th September 2025
Interviews will take place on: 24th September 2025
If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force's story continues to enrich and inspire current and future generations. We would love to hear from you!