Customer Service Administrator| Cambridge | Full Time, 37.5 hours per week | 08:00 - 17:00 Monday - Friday | Earn up to £30,000 with bonus (base salary £27,000)
A high-class brand management and distributor of premium appliances is looking for a Customer Service Administrator.
Operating out of a state-of-the-art facility, this role brings an exciting opportunity to work in an established customer service team, focused on delivering best-in-class service to all customers on our direct-to-consumer websites and marketplace platforms. The ideal candidate will be highly organised, an effective communicator, and passionate about delivering exceptional service.
Are you the right person for the job?
* Experience working in a customer-focused and fast-paced environment
* Have a real desire to go above and beyond for customers
* You have excellent listening skills, can easily build good rapport with customers and display empathy
* A confident telephone manner, self-motivated with a drive to find the right solutions for customers
* Able to work well under pressure, showing resilience and good time management skills
* Confidence in your ability to use IT programs (e.g. Microsoft packages)
* Ability to prioritise workload, whilst being organised and efficient
* Excellent communication skills, both verbal and written
* Good attention to detail, and able to solve problems
What will your role look like?
* Effectively handle incoming customer enquiries via phone, email, live chat and socials in a timely and professional manner
* Delivering an outstanding customer experience
* Efficiently handling customer queries with empathy, knowledge and understanding
* Managing daily tasks within our direct-to-consumer and marketplaces, including processing orders, return requests and uploading stock inventories
* Working positively across internal departments, e.g. sales, logistics, brand teams, to solve customer queries
* Generate and manage reports related to customer interactions, order status, and service levels
* Conduct website audits to ensure we’re always providing the most up-to-date information to consumers, e.g. product information, FAQ’s, manuals
What can you expect in return?
* 25 days of annual leave
* Company Profit Share Scheme
* Contributory Pension (up to 6%)
* Life Cover
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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