Join a well-established Housing Association as an experienced Property Services Manager in Ilford, leading a team delivering excellent service to tenants and landlords. This is a permanent Property Services Manager role, perfect for someone with strong property management and social housing experience, particularly managing large portfolios properties. We’re looking for a Property Services Manager who can confidently lead a customer service and property team, ensuring high standards across a high-volume residential portfolio. The role is ideal for a professional experienced in social housing, property management, and tenancy services, and confident handling maintenance, repairs, and tenant-landlord disputes at scale. As a Property Services Manager, you will: Lead, mentor, and develop a team of property and resident services staff Oversee maintenance operations across a large portfolio (300–400 properties), allocate jobs to contractors, and ensure timely completion of works Act as primary escalation point for tenant-landlord disputes, mediating fair and professional resolutions Conduct or oversee property inspections, damage assessments, and ensure compliance with social housing regulations Maintain strong relationships with tenants, landlords, local authorities, and contractors Monitor team performance and service quality, identifying areas for improvement across a high-volume portfolioEssential requirements for this Property Services Manager role: Proven property management and social housing experience is essential Minimum 3–5 years’ experience managing a property or resident services team Demonstrated experience managing a large portfolio (ideally 400 properties or high-volume caseloads) Knowledge of landlord-tenant law, deposit protection schemes, and housing regulations Experience managing maintenance, repairs, and contractor coordination at scale Excellent communication, negotiation, and conflict resolution skills Strong organisational skills and the ability to remain calm under pressure in a fast-paced environmentWhat we offer: Permanent, full-time Property Services Manager role based in Ilford 35k – 40k per annum, depending on experience Monday–Friday, with flexibility for operational needs Supportive, collaborative working environment Opportunities for professional development in social housing and property managementTravel & Location: Based in Ilford, with occasional site visits across a large residential portfolio Access to a vehicle is desirable for inspections and contractor coordinationIf this property service team leader position sounds like your next step, apply now or email (url removed)