Make a meaningful impact as a Housing Officer with Serco Workforce Solutions Here at SWS, you’ll join a dedicated team focused on assisting individuals moving through the asylum system. You'll ensure vulnerable asylum seekers have access to the critical support they need alongside comfortable hotel accommodation. Is this the right opportunity for you? In this role you’ll ensure that your allocated hotel is safe, habitable, fit for purpose and fully equipped. You will be the designated point of contact to support Service Users with their requirements, while ensuring they remain compliant with the conditions of their support provision. This will involve liaising with the hotel and other third parties. As a key member of the Housing Officer team, you will be self-motivated and able to use your own initiative to work to tight timescales. Working hours You’ll work 12-hour shifts on a 4 on/4 off basis: Day shifts (7am to 7pm) Night shifts (7pm to 7am) What you’ll need to succeed People skills: You’ll be working with people whose first language isn’t English, so good communication skills and experience dealing with people face-to- face are essential. Organisational skills: The role requires excellent organisational skills to manage various responsibilities. Self-motivation and initiative: You’ll need to be motivated and work effectively within tight timescales. DBS check: Due to the nature of the role we’ll need to successfully carry out a Disclosure and Barring Service (DBS) check before you begin. Key responsibilities De-escalate and manage conflict Respond to service user requests, including: complaints, medical requests, and interpreter requests Report breaches of terms and conditions, e.g. antisocial behaviour Report any property faults identified Administer operational cash Work with transportation teams to ensure service users are available for dispersal, relocation, and other transport activities What’s in it for you? Weekly pay Access to our employee assistance programme Fantastic career development opportunities Free-of-charge DBS checks Access to an enhanced pension scheme Why Serco Workforce Solutions? A place you can make an impact: Take pride in doing temporary work that really matters. Here you’ll work directly with the public and gain career satisfaction by providing a vital front-line service. A place you can count on: With us, you’ll have direct access to training, development, support to grow and many more career opportunities. Whatever you need to hit your goals, you can count on us. A place for you: Be part of our great team! Our temporary workers are highly valued members of SWS. We believe in putting people first, so we welcome you, we look after you and we support and empower you to care for the public and each other.