Overview
The ADF Health Services Contract provides integrated healthcare services to Australian Defence Force (ADF) personnel across Australia. As part of this contract, Serco, in partnership with Bupa, provide defence-ready clinical and support staff across 50+ on-base locations nationally, ensuring that ADF personnel have access to quality on-site medical care. To learn more please visit https://careers.serco.com/apac/en
Responsibilities
* Providing administrative duties efficiently
* Maintaining patient privacy and ensuring compliance with Defence Policies and Procedures, Medical-in-Confidence and Staff-in-Confidence standards.
* Maintaining electronic and hard copy of health records, database, and information management systems.
* Communicating with internal and external customers to obtain patient information as required.
Location
Edinburgh Health Centre is located 25km North of Adelaide, at RAAF Base Edinburgh. This super-base accommodates 3500 personnel from the Australian Army and RAAF, as well as being home to the RAAF Institute of Aviation Medicine. The health centre operates a 16 bed low dependency ward 24/7. It also provides primary medical, aviation medical, nursing, dental, physiotherapy, mental health, pharmaceutical and rehabilitation services. Standard operating hours are generally 07:30 – 15:30 Monday – Friday (depending on role requirements and specific craft groups required for weekend and on-call shifts).
About You
As the ideal applicant, you will have –
* At least 12 months of part-time or full-time experience in an administrative role.
* Experience working in a clinical support role or medical reception, working as part of a multi-disciplinary team.
* A demonstrated ability to work in a customer service focused environment.
* The ability to work independently and as part of a team to support the delivery of safe, efficient, and high-quality care to patients.
* Experience in maintaining accurate and up-to-date record keeping in a clinical environment.
* Australian Citizenship and the ability to obtain and maintain a Defence Baseline Security Clearance
Rewards & Benefits
In addition to salary, you will be entitled to enjoy a comprehensive benefits package, including:
* Annual and personal leave, professional development leave/CPD Leave and support for Reservists through paid volunteer leave.
* Lifestyle discounts with our wide range of partners.
* Access 24/7 mental health support through our Employee Assistance Program (EAP) and join a team of dedicated health professionals united in delivering exceptional service every day.
At Serco, you will be part of a global community that celebrates diversity and inclusion through our Global Employee Networks, fostering connections and growth opportunities worldwide. We offer more than just a job; it’s a career journey filled with possibilities across diverse contracts. Support our defence personnel and experience the satisfaction of making a real difference.
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