Salary: £45,000 - 45,000 per year Requirements: Proven track record in supporting IT networks and systems for at least 5 years Proficiency in various operating systems (Windows, macOS, Linux) Strong understanding of network protocols (TCP/IP, DNS, DHCP) Experience in hardware and software installation, configuration, and troubleshooting Skills in managing user accounts and performing data backups Knowledge of cybersecurity best practices Familiarity with cloud services (Microsoft Azure, Google Cloud) Experience with help desk software (Halo, Jira, ServiceNow, Zendesk) Basic knowledge of scripting languages (Python, PowerShell) Excellent verbal and written communication skills Strong customer service orientation and empathy Effective time management and prioritization skills Ability to work in a collaborative team environment Willingness to adapt and continuously learn new technologies Responsibilities: Provide regular updates to users regarding the progress of investigations and solutions Deliver Senior Second/Third Line support for support queries Maintain a high level of customer service in all interactions Escalate complex issues to the appropriate support team member Install, configure, and deploy hardware and software according to procedures Bring important topics to monthly team meetings for discussion Create and update documentation on problem resolutions and technical knowledge Log accurate and detailed notes in PSA (Halo) upon occurrence Understand and adhere to processes and workflows through training Complete Change requests for system modifications Technologies: Azure Cloud Hardware Support JIRA Linux macOS Network PowerShell Python Security ServiceNow TCP/IP Windows Zendesk Active Directory Bash Microsoft 365 Mobile Office 365 More: We are an established and trusted IT Managed Services company located in Chandlers Ford, offering IT support, Cyber Security, VoIP, and Cloud services to businesses across the South Coast and beyond. We are rapidly growing and seek experienced customer-focused Second and Third Line IT Support Engineers to join our team in our beautifully refurbished offices. We offer a competitive salary and benefits, a supportive and friendly work environment, and excellent opportunities for development within the industry. Our commitment to employee growth is reflected in the vendor-accredited training available to our staff. last updated 5 week of 2026