WHO WE ARE Through our offering of furniture, walls, and audio-visual solutions, Continua Interiors is on a mission to transform the way people work, learn and heal across the Midwest. Continua places great importance on fostering a supportive work environment that values culture, community, and connection with both team members and clients. We are not just a company; we are a movement, reshaping the dealer landscape across the Midwest. OUR CORE VALUES Strive To Be Great | Do Hard Things | Stronger Together | Own It ACCOUNTABILITIES : Support Project Management Drop Shipments Punch List Resolution Service and Warranty WHAT YOU'LL BE DOING: Support Project Management Assist project managers with administrative tasks such as preparing project status reports, tracking product shipments, preparing work orders for scheduling, logging change orders and punch list documentation Organize and maintain project files and records Assist in developing project schedules and timelines Communicate proactively with project managers regarding project status, changes, and project risks Address and resolve project-related issues promptly and professionally, as directed by the project manager Assist in resource allocation and scheduling based on project needs Drop Shipments Distribute shipment notifications to stakeholders for product delivering direct from vendor partners to client locations Punch List Resolution Support quality assurance efforts by ensuring project deliverables meet quality standards Document outstanding issues, submit claims to vendor partners and direct ordering for replacement products Implement best practices and lessons learned from previous projects Setup work orders for return trips to rectify punch list Prepare final punch list documentation verifying resolution of all outstanding items Drive timely invoicing to meet forecast projections Service and Warranty Communicate with customers and manufacturers to find repair solutions Collaborate with Service Technicians to diagnose issues and identify needed parts Order parts and labor from vendors for warranty work Keep customers informed about repair status and timelines Schedule repair appointments once parts are confirmed Send reminder communication to customers one day before scheduled service Review and close out completed work orders, ensuring all details are accurate and all repair work is complete Generate and submit daily invoices for vendor reimbursements WHAT YOU SHOULD HAVE: Prior experience in project coordination or a related role is beneficial Bachelor’s degree preferred in business, communications, or an industry related field Knowledge of commercial furniture solutions would be an asset Experience with Microsoft Office, Monday.com, Enterprise resource planning (ERP), and an enthusiasm for learning new software programs Ability to manage multiple tasks and projects simultaneously without compromising quality or deadlines Ability to pay close attention to details and ensure accuracy in project documentation and reporting Taking initiative to anticipate project needs and address issues before they become critical Critical thinking and problem solving Excellent communication skills: Listens and gets clarification, responds well to questions, writes clearly and informatively WHAT WE BRING TO THE TABLE: A State-of-the-Art Facility with incredible technology throughout and a multitude of workspaces at your disposal Use the EOS (Entrepreneurial Operating System) methodology to provide tools to help individuals and teams achieve goals, growth, and improvement. Quarterly All Company Meetings Community Service opportunities Company social hours Ability to use your talents and strengths to make a positive impact COMPENSATION AND BENEFITS : The hiring compensation range for this position is a base salary of $47,000-$62,500. Actual compensation will be determined based on a variety of factors, including but not limited to the candidate's experience, skills, qualifications, and location, as well as internal equity and market considerations. Benefits available in this position include: Medical, Dental, and Vision insurance Company paid Short Term and Long Term Disability insurance Critical Illness and Accident Insurance HSA, DCA and FSA options available Paid time off and holidays Paid Parental Leave 401k Match (50% of every 1% up to 4%) DISCLOSURES: Notice: The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their manager. Notice: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Continua is a drug-free workplace. Continua is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status, or marital status. Salary Description $47,000-$62,500/year