Hybrid role with 50% of your time in Newton Aycliffe. This leadership role sits within the sales operations team of a major manufacturing business with customers throughout the UK. Your role will be to implement, drive and maximise the success of the companys sales support function. Responsibilities will include: Coordinating sales support team tasks such as order processing, query resolution, and field sales support. Developing, implementing and improving sales support strategies. Supporting the Area Sales Managers to improve the customer experience. Weekly reporting to Head of Sales Operations on KPIs. Team welfare, recruitment, training and reviews. Escalation point for customer issues. About the Company: A global manufacturing business with a UK network of committed customers and strong trade reputation. An excellent employer with a track record of staff retention and development. Candidate profile: Sales Support Manager In order to establish yourself as the leader of this established team, we are looking for an experienced manager with a background in sales support or customer service ideally in a product manufacturing or distribution setting. Your main attributes should include: A proven ability to lead a successful sales support or customer service team. Experience in a business-to-business environment and used to dealing with an order book, stock availability, warehouse/customer liaison and invoicing. Someone who takes the initiative and looks for continuous improvement. Sufficient analytical and IT skills to prepare and present reports to management. Outstanding skills in teamwork and communication. Salary/Benefits Information: The job holder will receive a negotiable basic salary that reflects the importance of this leadership role. In addition the company offers an extensive range of benefits including 25 days holiday, 8% pension, life assurance, enhanced family leave, health and wellbeing support. Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application. Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. In the meantime, we would like to thank you for your interest in Cavendish Maine.