Main area 205070 Copeland ICC HUB Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Will be required to work a shift pattern Monday – Sunday: 08:00 – 18:30) Job ref 262-A-25-7416394
Employer North Cumbria Integrated Care NHS Foundation Trust Employer type NHS Site Fellview Health Care Town Cleator Moor Salary £27,485 - £30,162 per annum Salary period Yearly Closing 22/10/2025 23:59
ICC Senior Hub Coordinator (Copeland)
NHS AfC: Band 4
Job overview
Copeland ICC is looking for an experienced administrator who can confidently manage staff and navigate health care systems. You will manage the day to day running of the ICC Hub as well as implement service improvements. You will also be responsible for staff rostering in order to ensure adequate service coverage during agreed opening hours as well as identifying training needs and ensuring that training and staff development is carried out. You will be responsible for ensuring systems and processes are in place to triage referrals in line with Standard Operating Procedures, whilst supporting the ICC Hub Team to identify those referrals in need of an immediate response and direct these referrals to the appropriate clinician.
You will be required to work alongside a number of key stakeholders to ensure that all patient referrals are dealt with in a timely manner and where appropriate patients are signposted to other services.
You will be required to be flexible and be able to provide cross cover for other ICC Hubs. This may require working in different ICC Hubs as and when required.
Main duties of the job
The ICC Senior Coordinator will manage the day to day running of the ICC Hub as well as implement service improvements. The ICC Senior Coordinator will also be responsible for staff rostering in order to ensure adequate service coverage during agreed opening hours as well as identifying training needs and ensuring that training and staff development is carried out. To complete staff appraisals and supervisions. The ICC Senior Coordinator will be responsible for ensuring systems and processes are in place to triage referrals in line with Standard Operating Procedures, whilst supporting the ICC Hub Team to identify those referrals in need of an immediate response and direct these referrals to the appropriate clinician.
The ICC Senior Coordinator will be required to work alongside a number of key stakeholders to ensure that all patient referrals are dealt with in a timely manner and where appropriate patients are signposted to other services.
The Senior Hub Coordinator will be required to be flexible and be able to provide cross cover for other ICC Hubs. This may require working in different ICC Hubs as and when required.
Working Hours from 08:00am - 20:00pm 7 days a week on a rota system.
Office base to be agreed
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:
· Being a clinically led organisation
· Quality and safety at the heart of our Trust
· A positive patient experience every time
· A great place to work
· Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person specification
Qualifications
* The post holder will be educated to GCSE/ ‘A’ level or equivalent.
* ECDL or equivalent
Knowledge and Experience
* Competent with internet and email.
* Knowledge of Word, Excel, PowerPoint,
* Knowledge of, and regular use of, strategic /corporate information systems and patient/service user record systems
* Knowledge and understanding of health and social care terminology.
* Experience of using EMIS, ICE, Liquid Logic, STRATA.
* Improvement skills (or be willing to attend training and development as appropriate).
* Excellent telephone skills for dealing with calls to refer individuals to ICC Service from a variety of agencies.
* To be friendly, tactful, articulate, sympathetic and self-motivated.
* Ability to communicate with staff and individuals using services at all levels.
* Committed to values of NHS and Social Care and recognition of importance of delivering care that is centred on the needs of individuals.
Other Requirements
* Act in ways that support equality and value diversity
* Able to travel independently of public transport
* Able to work flexibly to meet the needs of the individual and rota between the acute and community hubs.
* Able to work 7 days per week 08:00 – 20:00
Employer certification / accreditation badges
Name Tina Peach Job title Senior ICC Hub Coordinator Email address Tina.peach@ncic.nhs.uk Telephone number 07814976628 Additional information
Please call or email for more information or an informal visit.
Initial post base will be different to advertised.
If you have problems applying, contact
Address South Parkhouse Building
Baron Way
Kingmoor Park
Carlisle
Cumbria
CA6 4SJ
Telephone 01228936281
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