Can you run a live HR data and tech service while driving smarter ways of working?
Do you enjoy solving problems, working with stakeholders and improving services?
Have you used data and insight to streamline processes and boost user experience?
If so, we'd love to hear from you
The Data, Technology and AI Lab (DTA Lab) drives data and technology innovation across HR, delivering core services while rapidly prototyping, testing and deploying new solutions, including AI. We explore smarter ways to use HR technology to enhance the employee experience, improve processes and generate high‑quality data that supports confident, informed decision‑making.
As a fast‑paced, forward‑looking team, we improve HR data insights, champion consistent data use and shape a future‑focused technology roadmap with AI at its centre. Working in the Lab means being curious, adaptable and proactive - ready to learn, experiment and grow as technologies and priorities evolve.
Joining our department comes with many benefits, including:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
* Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below
Find out more about what it's like working at Department for Transport Central - Department for Transport Careers
HR Data & Technology Services Managers play a central role in the day‑to‑day operation and continuous improvement of HR data and technology services. Working in a live service environment, post‑holders ensure reliable, user‑focused service delivery while identifying opportunities to streamline processes, enhance resilience and improve user experience through data and technology.
Successful candidates will be assigned to one of three specialist areas - Problem Management, Data Governance or Service Delivery - while sharing a core set of responsibilities. The roles require flexibility, curiosity and a commitment to continuous learning as technologies and priorities evolve.
Your responsibilities will include, but aren't limited to:
* Manage the HR Data & Technology service desk, ensuring high‑quality request handling, access management and routine data checks
* Maintain reliable service delivery, keeping HR systems and data accurate
* Analyse service and performance data to generate insight on user needs and improvement opportunities
* Build strong stakeholder relationships to understand requirements, manage expectations and resolve issues
* Produce clear, high‑quality reports, presentations and data visualisations for varied audiences
* Support system configuration and administration, proactively learning and applying new technologies
* Identify opportunities to simplify, automate and improve processes to drive efficiency
For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.