Band 4 Clinical Support Worker - CYP
Closing date is 30 April 2026.
An exciting role within the Forward Thinking Birmingham Referral Management Centre, the Clinical Support Worker will play a key role in triaging children and young people's biopsychosocial needs and ensuring they receive the correct service quickly and accurately.
The post holder will demonstrate an attitude which respects and values service users and their carers in line with the Culture of Compassionate Care. The post holder will embrace the core values of the organization which include being ambitious, brave, compassionate and valuing diversity.
Former applicants need not apply.
Main duties of the job
As the first point of contact for incoming calls and referrals, the Clinical Support Worker will assess service user needs, triage referrals to the right service as quickly as possible according to urgency, priority and appropriate clinical service, and will elevate enquiries to a qualified clinician when necessary. The role supports a no‑wrong‑door approach within the Referral Management Centre.
The post holder will work as part of a dynamic multidisciplinary team, with regular access to supervision and training, ensuring that processes support an efficient, timely, service‑user‑oriented experience. The role involves liaising closely with service users/families, clinical teams, referrers within Forward Thinking Birmingham and external partners, providing opportunities to gain experience with children, young people and their families across a range of mental health and neuro‑developmental presentations.
This post would be ideal for a psychology graduate looking to start a career journey towards clinical psychology.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4,000 clinical and support staff help improve mental health, wellbeing and meet the needs of the 70,000 people we serve each year. We offer a range of mental healthcare services across Birmingham and Solihull, as well as specialist services nationally. We also provide medical, nursing and psychology training and have an international reputation for research and innovation.
Our population is culturally diverse and, in some places, characterised by high levels of deprivation, creating increasing demand for our services. We are a team of compassionate, inclusive and committed people working together to provide excellent care and support our community.
Person Specification
Qualifications
* NVQ L3 or related equivalent
* Other relevant skills/qualifications, e.g. counselling skills course, bilingual skills, BSL, research design and analysis
* Working towards NVQ L4
* Training in mental health, LD, ASD etc
* Psychology graduate
Knowledge
* High level of communication skills, both written and verbal
* Ability to give and receive sensitive or contentious information and to act empathetically, tactfully, persuasively and confidentially
* Knowledge/awareness of psychological/therapeutic interventions, e.g. cognitive/behavioural/systemic
* Experience of working in a supportive role with people in an interpersonal environment
* Experience of working with young people who have experienced difficulties with their mental health
* Experience of working in NHS
* Highly computer literate
* Knowledge/awareness of local communities within West Midlands
Skills
* Ability to interact with people with mental health difficulties
* Excellent interpersonal skills
* Able to convey complex information calmly, structured and clearly
* Able to manage distress of others and self in communication constructively
* Able to work effectively within a team
* Ability to work independently, reliably and consistently with work agreed and managed at regular intervals
* Organised, resourceful and demonstrates initiative, able to work independently
* Ability to work in a multicultural environment
* Able to demonstrate flexibility of thinking and adaptability in a high‑stress, emotive, rapidly changing system
* Ability to accept and use supervision appropriately and effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required to confirm no previous criminal convictions.
Birmingham and Solihull Mental Health NHS Foundation Trust
£28,392 to £31,157 a year, pro rata
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