Job Description Our international Customer Service Team serves client companies in over 180 countries worldwide. We are constantly growing and looking for colleagues with enthusiasm and drive to deliver a truly excellent customer service for the LGC Proficiency Testing organisation at our location in Bury. You will build valuable relationships with your customers and work together in specialized teams to process none technical international customer enquiries, from order entry onto the relevant systems to worldwide shipping. The position offers working hours from Monday – Fridays from 9 am – 5:30 pm and a hybrid work model. We look forward to hearing from you! Core Responsibilities As Customer Services Coordinator, You will To provide an excellent level of service to existing and potential customers of LGC’s PT schemes To provide an excellent level of support to LGC Standards offices and distributors where required To contribute to the accurate and timely recording of customer orders into IFS Demonstrate excellent attention to detail so that errors are reduced and kept to a minimum Prepare and supply quotations on request to customers Recording and entering of customer orders into the computer system Contribute to configuring the administration system at the start of each scheme year To assist in the organisation of PT Group events where required To cover the reception area where required Contribute to the achievement of current team and individual objectives Carry out any additional duties or tasks as directed that are commensurate with the role and position To ensure that all work is carried out in accordance with defined company procedures, statutory requirements, quality systems and accreditation