Job Title: Customer Service Administrator
Location: Maidenhead
Contract Type: Permanent
Working Pattern: Full Time/ Hybrid
Hours of Work: 37.5 hours/week
Salary: £28k
Are you ready to embark on a rewarding journey in customer service? Our client, a leading manufacturer in their field, is seeking an enthusiastic Customer Service Administrator to join their After Sales team at their vibrant office in Maidenhead. This is your chance to be part of a dynamic group, where your contributions will make a real difference!
What You'll Do:
As a Customer Service Administrator, you'll be the heartbeat of the after-sales experience. Your responsibilities will include:
Delivering outstanding customer service aligned with brand and warranty policies.
Acting as the main point of contact for customer inquiries regarding products, parts, service, warranty claims, and more.
Managing after-sales and warranty cases from initial contact through to resolution.
Responding to calls and emails promptly while keeping customer satisfaction at the forefront.
Logging customer interactions and complaints accurately to ensure smooth operations.
Assessing warranty claims and coordinating appropriate resolutions.
Booking warranty repairs and managing collections and logistics.
Collaborating with internal teams to resolve issues effectively.
Identifying trends in customer feedback to help improve service quality.Who You Are:
To thrive in this role, you should have:
A minimum of 5 GCSEs, including Math and English.
Previous experience in after-sales customer service or an administrative role.
Excellent written and verbal communication skills.
Strong IT literacy, particularly with CRM systems and Microsoft Office.
Exceptional organisational skills and the ability to manage multiple priorities.Why Join Us?
In addition to a fulfilling role, our client offers some fantastic perks:
Hybrid working: Enjoy the flexibility of working from home and the office.
Bike to work scheme: Stay active and save on your commute!
Casual Fridays: Dress down and enjoy a more relaxed end to your week.
Pension contribution matching: Secure your future with a great pension plan.
Company events
Company discounts
Early finish on a Friday 4pm
25 days annual leave + Bank holidays
Car parking on site or training station only a few minute's walk away!Location Benefits:
The office is just a 5-minute walk from Maidenhead train station, making your commute convenient.
Join our client's team and help create memorable customer experiences that make every interaction count! Your future awaits in Maidenhead-apply today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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