Job description
Directorate: Chief ExecutivesHours: 37 hours a week, core hours Mon-Fri 9:00am-5:00pm Contract Type: Temporary for 6-9 months maternity cover (possible extension) Location: Council House/Home Working (CH Monday, Wednesdays & Fridays) We have a vacancy for a Business Support Officer in the Community Support Team based within Business Support. We are responsible for providing telephone and administrative support to the following service areas: • MASH (Safeguarding) • Environmental Services • Adult Social Care You must have recent experience of working in a busy business environment and talking calls from members of the public. You will be required to undertake a wide variety of administrative tasks appropriate to the role. Duties include answering telephone calls from members of the public and responding to queries raised by customers in a polite and friendly manner; verifying and updating records on core systems and ensuring key information is entered accurately. It is essential that you can exercise confidentiality about the work you are doing at all times. A lot of the calls we take are from friendly people but please be aware we also receive calls from people who are distressed, bereaved or angry. Our safeguarding calls, and referrals, are very descriptive of sensitive and upsetting incidents. Full support will be given. As the first point of contact for services, you must • be committed to providing excellent customer service • have excellent communication skills and are comfortable speaking with members of the public • have excellent listening skills • have a calm and confident manner • be enthusiastic and friendly You will support the team objectives by taking calls from members of the public who are accessing the above services. As with all posts in Business Support, you may be required to work across different teams in our department to meet service demands. For an informal chat