Join to apply for the Retail Optical Assistant role at Vision Express
As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. You may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting phone lines from customer queries and processing payments. The goal is to provide excellent customer service and ensure customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll contribute to our mission of helping customers “See More and Be More” by providing tailored and effective service to maximise their visual potential and enhance their lifestyle.
Hours for this role are advertised flexibly. If this sounds like the role for you, we’d love to hear about your ideal working week and discuss flexible options (e.g., hours to fit around the school run or a compressed week).
Who are we? We are Vision Express, with over 550 stores across the UK and Ireland. We offer opportunities in busy city centre flagships, smaller village stores, or coastal locations.
What are we looking for?
* Provide excellent customer service with personalised assistance to customers and addressing their needs and concerns
* Great communication and rapport building to translate professional terminology into language understandable to customers
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations
* Ability to work as part of a team across the store
* Ability to work under pressure and handle challenging situations in a fast-paced retail environment
* Confidence, passion, drive and enthusiasm
* Knowledge of optical products and services, including frames, lenses, and contact lenses, with the ability to inform customers and promote products to help meet store targets
* Arrange and maintain the store’s look and feel; keep it organized and stocked in line with store marketing guidance
What else should you know?
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life Assurance - 2 x basic annual salary
* Free eyewear annually with eligibility from day one
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation
* Discounts for friends and family
* Employee Assistance Program offering confidential support and advice
* 33 days annual leave (increasing with length of service) plus the option to buy or sell holiday
* Flexible health-related benefits (Health Cash Plan, Additional Life cover, Critical Illness cover, Dental Plan)
* Opportunities to join company-wide communities and knowledge sharing
* Flexible lifestyle benefits (Gymflex, Dining Cards, discounted travel insurance, Experience Days, Cycle to Work)
* And more
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Health Care Provider
* Retail
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