Field Service Engineer – Automation & Packaging Solutions
Join a global innovator shaping the future of automation.
At Mpac, we’re not simply building machines, we’re engineering smarter, faster, cleaner automation solutions that help the world’s biggest brands keep moving. With over 100 years of innovation behind us, we design and support cutting‑edge packaging and automation technology across the food, beverage, healthcare, pharmaceutical, medical device and clean‑energy sectors.
Our culture is built on collaboration, curiosity and continuous improvement. We empower our people to take ownership, push boundaries and grow their careers in a truly global environment.
The Opportunity
We’re looking for a Field Service Engineer who’s passionate about problem solving, supporting customers, and keeping high performance automation systems running at their best.
In this hands on role, you’ll deliver world‑class service through:
* Planned preventative maintenance
* On‑site troubleshooting and repairs
* Continuous improvement initiatives
* Technical training for end users
* Full machine analysis to drive maximum productivity
You'll be a key technical partner to our customers, ensuring they get the very best out of their equipment—wherever they are in the world.
What You’ll Do
Technical Support & Maintenance
* Act as a first‑line technical expert, always presenting yourself with professionalism and positivity.
* Carry out diagnostics, repairs and complex maintenance tasks across electrical, mechanical and mechatronic systems.
* Identify improvement opportunities and propose proactive solutions to enhance machine performance.
Customer Excellence
* Deliver high‑quality technical training and advice on‑site.
* Maintain detailed service reports and update internal teams on progress and issues.
* Support customers remotely via phone, email or online tools.
* Promote after‑sales services and highlight areas for future support.
Safety & Compliance
* Work safely, following all Health & Safety regulations and best practices.
* Use correct PPE and contribute to creating a safe, risk‑controlled environment.
* Apply sound understanding of PUWER, COSHH, safe isolation (LOTO) and other key safety standards.
Travel
* Travel worldwide to support customers (valid UK passport and full driving licence required).
* Manage your own workload effectively, prioritising tasks in a fast‑moving environment.