About Creed Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a two star status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing. Role Details The purpose of this role is to contribute to achieving excellent service levels and ensure they continue to exceed our 99% target. You will need to ensure all customer deliveries are completed accurately and on time and contribute to developing a customer-oriented, solutions-focused team culture. You will take full accountability for the transport budget, KPI's, service levels and the O license. You will also be accountable for Team, Kit and Yard safety. The successful candidate will take on line management for a team of circa 4 office staff and have overall responsibility for a team of circa 30 drivers. You will also be responsible for the fleet maintenance for up to 25 vehicles. You will be required to lead the transport department in a positive, customer-focused and professional manner. Recruit, train and develop the transport team for both new positions and succession planning. Develop a diverse, inclusive, solutions-oriented, and customer service focused culture through coaching and mentoring the team and encouraging two-way communication. Listen to employee, customer, and stakeholder feedback and take action to improve employee engagement and improving and developing Best Companies action plans and results. Share ideas and develop innovative ways of working to improve company performance and employee engagement in line with the business strategy within the departmental budget. Ensure that the department demonstrates professionalism and delivers an awesome customer experience to both internal and external customers. To ensure the safe, accurate, and timely delivery of orders to the Companys customers, by implementing and developing a robust, but flexible, delivery schedule and appropriate people and equipment resource availability. Control, measure, and report performance against the Company service targets, and budgets, and ensure prompt and satisfactory communication with customers and colleagues regarding transport and delivery matters. To ensure prompt and satisfactory communication with customers and colleagues regarding transport and delivery matters. Ensure all signatures are collected on paperwork/EPOD System, VC40, and temperature sheets. Ensure sufficient stock of fuel is maintained at all times and that absence records are up to date on edays by the payroll cut-off date, monthly. Conduct staff searches, 121s, and induction and absence reviews with the management team in line with company policies and procedures. Maintain all transport-related equipment in a safe and satisfactory condition, adhering to manufacturers recommendations and prevailing legislation. Ensure that the vehicle fleet appearance is in line with company policy and customer expectations. Assist with the review of all SSWs for the department and ensure training is up to date for the team. To arrange/provide cover for any standing routes. To provide management cover for operational colleagues during their absence, including the General Manager Operational Lead. Ensure adherence to the Drivers Handbook guidelines and SSWs at all times. To disclose any evidence of product safety, legality, quality, or integrity issues. To report all accidents and promote best practices in Health and Safety and contribute to ensuring a safe working environment for all employees, workers, and visitors on site. The Ideal Candidate The successful candidate must have a positive can do attitude, be keen to learn new skills and have a desire to make a difference. Successful candidates will be highly motivated, not afraid to get stuck in and have the flexibility to work extra hours in line with the business needs. It is essential that you have the following: Good experience of safe working practices and control measures Strong I.T and administration skills, Numeracy, and a good level of English. Customer Service Focus, Excellent communication, interpersonal, relationship building, and stakeholder management skills. An action-oriented individual, who is solutions focused, can manage multiple priorities, and deliver results on time. A good team player, with attention to detail and good problem-solving skills that follows processes in place and prioritises business improvement. Experience working as a Transport Manager, or supervisor with direct oversight of other management team members. Experience and relevant qualifications in Health and Safety, Food Safety, HACCP, and IOSSH procedures. Experience managing people in all aspects of the employee lifecycle, coaching, mentoring, and teambuilding skills. Experience preparing and managing action plans and budgets effectively including cost management. Lead by example and drive colleague engagement Experience working within a Transport team in the Foodservice sector, or other similar operation. Transport Manager CPC and ability to hold the O License. Experience with the handling and distribution of FMCG and temperature-controlled food products. Desirable Class 2 Licence, Current CPC, and Digi Card would be advantageous.