Responsible to: Operations Manager and Centre Supervisors
ABOUT THE ROLE
Wrexham Tennis and Padel Centre is a charitable organisation at the heart of North Wales, providing thousands of people with access to first-class indoor and outdoor tennis, padel, and leisure facilities.
In partnership with Wrexham County Borough Council, the LTA, and Tennis Wales, our Trustees have developed a five-year strategy to grow and develop the Centre. Our mission is to improve health, wellbeing, and potential for everyone, offering a world-class environment with tennis at its heart.
The Centre Assistant is a vital part of our team, providing day-to-day support and ensuring a welcoming experience for all visitors. We are looking for enthusiastic individuals with a passion for customer service and teamwork.
KEY ROLES & RESPONSIBILITIES
* Support all customers and visitors to the centre – dealing with general enquires and administration duties
* Utilising our booking management system Clubspark for court, course and event bookings
* Actively promote centre activities and facilities to current and potential customers, communicating new programmes and special offers
* Preparing and serving food and drinks from our Café
* Ensure all meetings, rooms, functions, and events are set-up as required and presented with excellence
* Provide daily support to ensure all courts and supporting areas are cleaned and maintained, indoors and outdoors
* Work within our company policies and Health & Safety guidelines. Undertake training as and when required
Skills
* Communication face to face, email and telephone
* Work as part of a team and work unsupervised to agreed outcomes and timeframes.
* Working flexibly on a shift rota
* Ability to prioritise tasks
* Knowledge of booking management systems
Knowledge, Training & Qualifications:
* Safeguarding Training / qualified or willingness to undertake training
* First aid training / qualified or willingness to undertake training
* Food Hygiene / qualified or willingness to undertake training
* Manual handling training / qualified or willingness to undertake training
* A satisfactory DBS disclosure
* Clubspark / willingness to undertake training
* Customer service experience / willingness to undertake training
Job Types: Part-time, Zero hours contract
Pay: £13.21 per week
Expected hours: No less than 10 per week
Benefits:
* Casual dress
* Company pension
* On-site parking
Language:
* English (preferred)
Work Location: In person